return policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3 business days.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards, downloadable software products, some health and personal care items are also exempt from being returned.
If you haven’t received a refund in a timely manner, first contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cudos2u.com.
Exchange Policy
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at salesteam@cudos2u.com.
To return your product, you should mail your product to:
Cudos2u, 527 Grand Slam Drive,
Evans GA 30809, United States
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Shipping policy
Due to unforeseen weather conditions or peak volume times, USPS may experience unavoidable delays in package delivery.
We will only refund shipping charges on orders if we sent the wrong item or the item sent was damaged. We are not responsible for delays in the USPS delivery network.
While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.
Ground:
Delivery after 2-10 business days in transit*
Priority Mail:
Delivery 3 business days in transit*
Priority Mail Express:
Delivery after 1 business day in transit*
*Business days are Monday-Friday, excluding holidays and weekends. The day an order is placed or fulfilled does not count as transit day. Please allow approximately 1-3 business days for order fulfillment in most cases.
**Delivery times are approximate for delivery to most US States. Delivery estimates are not guarantees of order delivery dates.
Orders addressed to PO Boxes will ship via USPS. Orders shipped to PO Boxes are not eligible for expedited shipping methods.
Free Shipping: Orders with a subtotal of $100 or more are eligible for free shipping to destinations in the US. This discount is automatically taken at checkout. No promo code necessary. During a Free Shipping promotion, the discount is only eligible for Ground shipping to destinations in the US. This offer is not valid for international shipments to locations outside of the US.
If your order was placed before our shipping cut off time of 2pm EST on normal business days (Monday - Friday, excluding company holidays), it may be shipped the same day. We will make every effort to ship your order within one to three business days, but we cannot guarantee that orders will ship within one business day. We do not offer Saturday delivery and we do not ship orders on Saturdays, Sundays, or holidays. Please contact our customer service team with questions about estimated shipping dates.
You will receive an e-mail confirmation once your order has shipped. You may also find the shipping information for your order by looking up your order status here.
If you require your order to be delivered by a specific date, we strongly advise you to select an air or express service for your shipping method, such as Priority Mail or Priority Mail Express.
We can not cancel or edit orders after they are placed.
Please note, we ship from Evans, Georgia.
At this time we do not offer international shipping.
Please note that orders sent to APO, DPO, FPO military address are shipped via USPS and delivery may take up to three weeks.